How do I make a return or exchange?
We will gladly accept returns within 14 days upon receipt of the item. When
items are returned, please be sure to write the order number on the outside
of the packaging.
*The clothes must be in their original, unworn, unwashed
condition with the tags attached. The credit card that was originally
charged will be refunded. If clothes are not in original condition, we will
return them to you and you will not receive a refund.
Spiritual Gangster will gladly exchange clothing in their original, unworn,
unwashed condition with the tag still attached within 21 days of receipt of
your order. For an exchange, please follow these steps:
1. Email our customer care department at custcare@spiritualgangster.net and
write “exchange” in the subject of your email. In the body of the email
please include the following:
• First and last name
• Brief description of
reason for exchange
• Order number
• Style, quantity, color and size you
would like to receive in exchange
2. You will be issued an exchange authorization number to your email
account. Please write the code on the outside of the return package. The
package your order arrived in can be reused to send the items back to us.
Spiritual Gangster is not responsible for lost packages, and we recommend
you send your package insured with tracking information.
3. Ship the return package to the address below. Please remember to clearly
display your authorization number on the outside of the return package.
Allow 10 business days from the time we receive your package for your
request to be processed. We will pay shipping charges when sending you the
exchanged item.
If you have any questions or concerns, you may contact the customer care
department by email at custcare@spiritualgangster.net. Returns and exchanges should be sent to:
Spiritual Gangster
10050 N Scottsdale Rd Suite 115
Scottsdale, AZ 85253
What do you charge for shipping fees?
Shipping fees are based upon the amount of merchandise ordered and the
shipping speed. Spiritual Gangster offers UPS ground, second day, and
overnight shipping. Within the continental United States, UPS ground
shipping is 5-7 business days. Unfortunately, UPS is unable to ship to P.O.
boxes. Upon request, USPS shipping is available. International shipping is
offered using USPS Global Express.
How long does it take to process and ship an order?
We try to ship all orders within 48 hours of receipt; however, if an order
requires communication or confirmation from a customer, order processing
resumes after the communication is received (whether by e-mail or phone).
We also may have items that are backordered or out of stock. We do our best
to keep the website up to date, but sometimes items listed on the site are
out of stock or backordered. If we receive an order with an out of stock
item, a be present team member will be in contact with you within 2 business
days to advise you of the possible in stock date and request a confirmation
for a back-order, an exchange or a refund.
How much do you charge for sales tax?
Only orders shipped to Arizona Address will have sales tax applied.
How will I know Spiritual Gangster received my order?
Once your order has been submitted, you will receive an email confirmation
sent to the email address you supplied during the checkout process. If you
do not receive an email confirmation please contact us at
custcare@spiritualgangster.net.
How do I contact the Customer Care department?
The fastest way to contact a customer care representative is to email
custcare@spiritualgangster.net. We are available Monday through Friday
8:00am - 5:00pm Mountain Time, excluding the following holidays: New Years
Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and the
following Friday, and Christmas Day.
Did not find the answer you were looking for?
If you did not find the answers you were looking for, please email the
customer care department at custcare@spiritualgangster.net.
|
|
